Facebook video stops in middle and replays from start in mobile app

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asked Oct 1, 2015 in Technology by pythonskynet (2,060 points)  
When using Facebook's mobile app, when I play any videos (not YouTube) it plays for the first few seconds, then screen goes blank (only app window) and the video starts to play again. I'm using Xiaomi Mi4 android phone with latest FB Mobile app.

   

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1 Answer

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answered Nov 1, 2016 by shraddhamarbhal (200 points)  

I suggest following steps to troubleshoot this trouble.

Try to clear cache memory, free at least 1/4th of total data from your storage memory.

Also try re-installing the app. Before re-installation back-up your data, then re-install the app.

If still the problem persist then you need to contact customer care support as it might be your device fault.

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